Frequently Asked Questions

FAQ

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Reservation Frequently Asked Questions

You can book online, by phone, or by sending us a message through our contact form.

We typically need:

  • driver’s license

  • vehicle details

  • towing capacity confirmation

  • insurance information

  • payment details

Yes, as long as the trailer is not already reserved by another customer. Just contact us to update your rental period.

 

For best availability, book 24–48 hours ahead weekends and month-end fill up quickly.

 

Yes, please notify us as early as possible. Cancellation terms depend on the notice time.

Payment & Fees Frequently Asked Questions

Payment is due at the time of reservation or pickup.

Yes, a refundable deposit may be required depending on trailer type and rental duration.

We accept debit cards, credit cards, and approved mobile payments. Cash may be accepted for deposits depending on policy.

Once the trailer is returned in good condition, deposits are refunded typically within 24–72 hours.

No, all costs including taxes, deposits, and optional add-ons are clearly stated upfront.

 

Driving Frequently Asked Questions

You’ll need a vehicle with sufficient towing capacity and the proper hitch class, we’ll verify this during pickup.

Not necessarily, we’ll walk you through basic trailer safety, hookup procedures, and driving tips.

 

For most rentals, a standard valid driver’s license is sufficient.

We recommend not exceeding 55–65 mph, depending on trailer type and load weight.

 

No, trailers must only be used on paved or maintained roads unless otherwise approved.

User Agreement

Yes, all renters must sign a user rental agreement that outlines responsibilities, towing requirements, and equipment return conditions.

 

Yes, renters must have valid auto insurance on the towing vehicle. Some rentals may also require additional coverage.

Yes, from pickup to return, you are responsible for any damage, loss, or misuse of the trailer.

Only if they are listed as an approved driver on the agreement. Otherwise, insurance may not cover incidents.

Late returns may incur additional daily or hourly fees according to the rental terms.

Other Frequently Asked Questions

We offer accessories upon request and availability, please ask in advance to ensure availability.

No modifications, drilling, repainting, or alterations are permitted. The trailer must be returned in original condition.

Contact us immediately, we provide support and guidance for breakdown or emergency situations.

No, trailers are designed for hauling cargo and equipment only, no live animals or passengers.

Yes, but you must notify us beforehand. Long-distance rentals require approval and documentation.

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